Privacy Policy

Effective Date: September 14, 2026

Grand Perennial Senior Services, LLC, doing business as ElderCare Sentinel (“ElderCare Sentinel,” “we,” “us” or “our”), respects your privacy. This Privacy Policy explains how we collect, use and disclose information when you visit www.care-sentinel.com, contact us, submit a form or use our services.

1. Information We Collect

Information you provide

We may collect information you voluntarily provide, including:

  • Your name, email address and telephone number.

  • Information submitted through contact forms, Meta lead forms, email, telephone calls or other communications.

  • General information about the senior-living guidance or services you are seeking.

  • Feedback, testimonials or reviews you choose to provide.

Please do not submit medical records, Social Security numbers, financial-account information or other highly sensitive information through our website or advertising forms.

Information collected automatically

When you use our website, we and our technology providers may automatically collect:

  • IP address and approximate location.

  • Browser, device and operating-system information.

  • Pages visited, referring pages, links clicked and time spent on the website.

  • Advertising and analytics identifiers.

  • Cookie and similar-technology information.

2. How We Use Information

We may use information to:

  • Respond to requests for senior-living guidance.

  • Contact you by telephone or email about your inquiry.

  • Provide Care Discovery, tour guidance and post-placement support.

  • Operate, maintain and improve our website and services.

  • Measure website traffic and advertising performance.

  • Protect the security and integrity of our website.

  • Comply with legal obligations and respond to lawful requests.

  • Maintain business records and resolve disputes.

Submitting an inquiry does not obligate you to use ElderCare Sentinel’s services.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies needed to operate the site and understand how visitors use it. These may include:

  • Necessary cookies: Support essential website operation and security.

  • Analytics cookies: Help us understand website traffic and visitor interactions.

  • Advertising cookies and technologies: Help measure advertising activity and understand whether advertisements lead to website visits or inquiries.

  • Embedded-content cookies: May be placed when visitors interact with videos, reviews, maps or social-media content.

You may control cookies through our cookie-preference tools, when available, or through your browser settings. Disabling certain cookies may affect website functionality.

4. Analytics, Advertising and Website Providers

We use third-party providers to operate the website, process inquiries, display content and measure advertising. These providers may include:

  • Squarespace, for website hosting, forms and analytics.

  • Google, for advertising, conversion measurement and related services.

  • Meta, for advertising, lead forms, Meta Pixel and campaign measurement.

  • Email and communications providers.

  • Review-widget, video and social-media platforms.

These providers may process information according to their own privacy policies:

We do not authorize advertising platforms to receive medical records or detailed health information through our website tracking tools.

5. How We Disclose Information

We may disclose information:

  • To service providers helping us operate the website, communicate with families, administer forms, measure advertising or provide technical support.

  • To senior-living communities or professional partners when you request or authorize an introduction.

  • To legal, regulatory or governmental authorities when required by law.

  • In connection with a merger, acquisition, financing or transfer of business assets.

  • When reasonably necessary to prevent fraud, protect safety or enforce our rights.

We do not sell personal information for money. Our use of advertising and analytics technologies may be considered “sharing” or targeted advertising under certain privacy laws.

6. Your Choices and Privacy Rights

Depending on where you live and which laws apply, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction or deletion of your information.

  • Withdraw consent to certain communications.

  • Request information about how your information is used or disclosed.

  • Opt out of certain advertising-related uses of information.

You may make a request by emailing admin@care-sentinel.com. We may need to verify your identity before completing a request.

You may also use browser privacy controls, cookie settings or supported opt-out signals. California recognizes Global Privacy Control as a mechanism for submitting certain opt-out requests to businesses subject to California privacy law.

7. Information About Other People

If you provide information about a family member or another person, you represent that you have permission to provide that information. Please share only what is reasonably necessary for us to respond to your request.

8. Data Retention

We retain personal information only as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, comply with legal obligations and resolve disputes.

9. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. Nevertheless, no website, email transmission or electronic-storage system can be guaranteed completely secure.

10. Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information directly from children.

11. Third-Party Websites

Our website may link to senior-living communities, government resources, social-media platforms or other third-party websites. We are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. We will post the revised policy on this page and update its effective date.

13. Contact Us

Grand Perennial Senior Services, LLC
dba ElderCare Sentinel

8502 E. Chapman Avenue, #242
Orange, CA 92869

Email: admin@care-sentinel.com
Telephone: 800-916-7176